Complaints / Suggestions 

We make every effort to give the best service possible to everyone who attends our practice.  However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint or provide a suggestion, please contact the practice manager by telephone on 02920 59 1444 or by email to: practice.manager.w97023@wales.nhs.uk who will deal with your concerns appropriately. 

Should you not want to raise your complaint with us, or if you are dissatisfied with the result of any response you have received from us, you can contact:

Cardiff and Vale University Health Board

Woodlands House 

Maes Y Coed Road

Llanishen

Cardiff

CF14 4TT

Tel: 02920 747747 or 02921 846340

Email: cav.primarycare@wales.nhs.uk

Website: www.cardiffandvaleuhb.wales.nhs.uk/concerns-complaints

If you wish to complain about services you have received elsewhere within the NHS, please visit the following website https://www.gov.wales/nhs-wales-complaints-and-concerns-putting-things-right for help and guidance. You can also email the team at concerns@wales.nhs.uk.

Alternatively you can contact LLAIS - Your Voice in Health and Social Care.  They are a national, independent body set up to give people of Wales a say in their health and social care services. For more information, please visit www.llaiswales.org The team covering Cardiff and the Vale of Glamorgan can be contacted as follows:

Tel: 02920 750112

Email: cardiffandvaleenquiries@llaiscymru.org