How to contact us

Woodlands Medical Centre

1 Greenfarm Road  
Cardiff

CF5 4RG

 

Phone 029  2059 1444

Fax 029 2059 9204

 

For clinical or prescription requests  please email:

receptionteam.w97023@

wales.nhs.uk

 

Practice Manager Email (please do not use for prescription or clinical requests as they will not be actioned):

practice.manager.w97023@ wales.nhs.uk

Surgery Hours

Monday        08.30 - 18.30

Tuesday        08.30 - 18.30

Wednesday   08.30 - 18.30

Thursday      08.30 - 18.30

Friday           08.30 - 18.30

 

Surgery closed for home visits between 13.00 and 14.00

Woodlands Medical Centre
Woodlands Medical Centre

econsult

We are offering eConsultations to allow patients to get medical help online without making an appointment or calling the practice.  

Please note that we do not process repeat prescription requests via e-Consult. 

When we are closed/out of hours

The phone number for Out of Hours when GP Practices are closed is 111

NHS 111 Wales replaces the current NHS Direct Wales and Urgent Primary Care/Out of Hours numbers. It is free to call and also offers health information and advice.  

 

Pregnancy booking service

There is a new way for pregnant women to register with maternity services in Cardiff & Vale UHB.

Click on this link to find the online information leaflet and digital referral form:

https://cavuhb.nhs.wales/files/maternity-services/registering-your-pregnancy-with-cardiff-and-vale-uhb-maternity/

COMMON AILMENTS SERVICE

The community pharmacy Common Ailments Service is available to enable patients to consult a participating community pharmacist for a defined list of ailments. (Patients must be registered with a GP in Wales). The pharmacist can give advice and supply specific medication to the patient free of charge. Please see the Choose Pharmacy page for more information.

COVID-19 Booster Update

Cardiff and Vale University Health Board are currently delivering the COVID-19 booster vaccination to all those eligible.

If you are eligible, you will be offered your booster at least 6 months after your second dose. The Health Board are scheduling booster appointments in the order second doses were given.

When it’s your turn, you will be sent an invitation letter with your appointment details. Do not call your GP Surgery, please wait to be contacted and help us keep our telephone lines free.

If you need to cancel or re-schedule an appointment please call the Vaccination Booking Line on: 02921 841234.

Please note: you cannot walk-in for booster vaccinations, you will be contacted directly.

For more information on the Autumn Booster Programme please visit: https://cavuhb.nhs.wales/covid-19/cavuhb-covid-19-mass-vaccination-programme/

 

data collection opt-out does not apply in wales

An increasing number of Practices are receiving communications from patients noting their 'Dissent from secondary use of GP patient identifiable data'. This is following a notice for NHS Digital in ENGLAND for daily data collection under General Practice Data for Planning and Research (GPDPR) service.

This DOES NOT apply to practices in Wales.

 

This data service does not presently apply to General Practices in Wales and is specifically for those Practices providing contracted services to residents in England. The increasing number of requests are probably because English residents have until 23rd June to notify their English GP practice that they wish to opt-out of this data collection.

Please do not contact the practice about the above - it doesn't apply to our patients. Thank you. 

 

prescription collections from the surgery

We have extended the prescription collection time in the morning session to begin at 11.00am. It will only be possible to collect prescriptions from Woodlands between the following times:

  • 11.00am and 1.00pm, and
  • 3.00pm and 6.00pm

We apologise for any inconvenience caused.

 

woodlands reception area

Due to Covid-19 we still need to control access to the building and limit the number of people in the Reception area to 6 patients.

 

  • Please remember to wear a face mask and use hand sanitiser.
  • Enter the reception area and wait to be seen by a member of the reception team.
  • If you are attending for a booked face to face appointment, please do not arrive more than 5 minutes before your booked time. This is to keep the waiting room as free as possible. 
  • Please remember that prescriptions can only be collected between 11.00am and 1.00pm, and between 3.00pm and 6.00pm.
  • If there are already 6 patients in Reception you will be asked to wait outside.

 

We apologise for any inconvenience caused. We are doing this to help keep our patients, their families and friends, and all our doctors, nurses and staff safe.

 

Coronavirus testing

For information on how to book a testfor coronavirus go to https://gov.wales/apply-coronavirus-test

 

Requests for certification of absence from the workplace relating to COVID-19.

Online isolation notes
Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. Isolation notes can be obtained online without contacting a doctor.

For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of the advice to self-isolate.

The notes can be accessed through the NHS Direct Wales Coronavirus Symptom Checker and via NHS 111 (https://111.nhs.uk/isolation-note/). After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.

 

urgent on the day appointments

If you have a medical emergency, a critical or life threatening problem call 999.

 Here are some examples of an emergency: 

  • Unconsciousness
  • Difficulty in breathing
  • A suspected heart attack
  • Heavy blood loss
  • Serious injury
  • Severe burns

 

You can request an "urgent on the day" consultation between 8.30 and 10.30 every morning. For patient safety each GP session will be limited to a maximum of 30 patients. When this limit is reached the session is full and you will be asked to call again in the afternoon session or the following day.

Please Note: On the Day bookings are for urgent consultations which you feel can not wait for a routine appointment. 

 

For minor issues requiring Over The Counter remedies and medicines you should consult your Local Pharmacist. Please see the Common Ailments Service page for more information.

 

Routine Appointments can only be booked after 11.00am. This helps keep the phones free for urgent On the Day consultations.

 

Test Results are only available after 2.00pm. We do not get the results back until then.

 

Please phone AFTER 2.00pm to check if your Prescription is ready for collection. We do not take Prescription Requests over the phone.

 

missed appointments

First of all, a big thank you to the vast majority of patients that turn up to their booked appointments.

 

Patients find it frustrating when they cannot book to see a Doctor or Nurse in a reasonable timescale, while at the same time other patients do not attend (DNA) appointments they have booked in advance.

 

The average number of DNAs at Woodlands is currently:

  • over 90 GP appointments a month,
  • 100 Nurse / HCA appointments a month, and
  • over 40 Phlebotomist appointments a month.

 

These DNAs result in:

  •   an increase in waiting time for appointments,
  •   frustrated Doctors, Staff and Patients,
  •   resources being wasted.

 

If all DNA appointments were instead cancelled and re-used by another patient we would be able to reduce the waiting time for a routine GP appointment by weeks!

 

Please make sure we have your correct mobile phone number. You will then be able to receive a text reminder for routine appointments with GPs, Nurses and HCA, and will be able to cancel your appointment by replying with a simple code.

 

changes to repeat prescription requests

The way Repeat Prescriptions are requested is changing. These changes have been introduced to improve patient safety.

 

The re-order slip has been changed and you now need to sign, date and insert the number of items you require. Please also ensure you tick the items you require.

 

We will not be able to process your request if it has not been completed correctly.

 

Pharmacies who order medication on behalf of patients must now check with the patient that they still require the items. This check must happen no earlier than 7 days before the due date of the prescription.

 

 

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