How to contact us

Woodlands Medical Centre

1 Greenfarm Road  
Cardiff

CF5 4RG

 

Phone 029  2059 1444

Fax 029 2059 9204

 

For prescription requests or clinical requests please email:

receptionteam.w97023@

wales.nhs.uk

 

Practice Manager Email (do not use for clinical requests):

practice.manager.w97023@ wales.nhs.uk

Surgery Hours

Monday        08.30 - 18.30

Tuesday        08.30 - 18.30

Wednesday   08.30 - 18.30

Thursday      08.30 - 18.30

Friday           08.30 - 18.30

 

Surgery closed for home visits between 13.00 and 14.00

Woodlands Medical Centre
Woodlands Medical Centre

woodlands reception area

From Monday 30th November we are re-opening our reception area. Due to Covid-19 we still need to control access to the building and limit the number of people in the Reception area to 6 patients.

Access will be controlled via an intercom in the lobby area. Please enter the lobby and press the button on the intercom to speak with a receptionist.

  • Please remember to wear a face mask and use hand sanitiser.
  • Enter the lobby and press the button on the intercom to speak with a receptionist.
  • If you are attending for a booked face to face appointment, please do not arrive more than 5 minutes before your booked time. You will not be be allowed entry earlier than this. 
  • Please remember that prescriptions can only be collected between 12 noon and 1.00pm, and between 4.00 and 6.00pm.
  • If there are already 6 patients in Reception you will be asked to wait outside.

 

We apologise for any inconvenience caused. We are doing this to help keep our patients, their families and friends, and all our doctors, nurses and staff safe.

 

adult flu clinics

Booked appointments only.

Woodlands are offering Flu Vaccines to all eligible patients. You will be entitled to a Flu Vaccine if you fall in to any of the following groups:

  • over 65s,
  • ​Chest problems,
  • Diabetes,
  • Chronic Heart Disease,
  • Chronic Kidney Disease,
  • Chronic Liver Disease,
  • Chronic Neurological Disease,
  • Weakened Immune System,
  • are Pregnant,
  • or are a Carer, a Healthcare worker or living in a Long stay residential home.

We ask that you do not attend your appointment if you are unwell with a temperature, cough or have lost your sense of smell or taste.

 

Please note, if you are aged 50 to 64 and are not in a risk group, a flu vaccine is due to be made available to you later this year and you will be asked to contact the surgery again in December, the only exception being a household member of a person who has received a Covid 19 shielding letter this year.

 

econsult

We are offering eConsultations to allow patients to get medical help online without making an appointment or calling the practice.  

Please note that we are not able to process repeat prescription requests via e-Consult. 

prescription collections from the surgery

Due to Covid-19 we need to change the arrangements for collecting prescriptions.

From Monday 14th September it will only be possible to collect prescriptions from Woodlands between the following times:

  • 12.00 noon and 1.00pm, and
  • 4.00pm and 6.00pm

We apologise for any inconvenience caused.

 

out of hours PHONE NUMBER

As of 5th August, the phone number for Out of Hours when Practices are closed has changed to 0300 10 20 247

 

Coronavirus testing

For information on how to book a testfor coronavirus go to https://gov.wales/apply-coronavirus-test

 

Requests for certification of absence from the workplace relating to COVID-19.

Online isolation notes
Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. Isolation notes can be obtained online without contacting a doctor.

For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of the advice to self-isolate.

The notes can be accessed through the NHS Direct Wales Coronavirus Symptom Checker and via NHS 111 (https://111.nhs.uk/isolation-note/). After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.

 

LATEST PRACTICE INFORMATION ON CORONAVIRUS 

Due to the current situation with COVID-19, we insist that you do not present to the surgery and telephone instead on 2059 1444.  We are presently inundated with calls, please only ring if necessary and be patient.

 

The WHO (World Health Organisation) has declared Coronavirus (COVID-19) a pandemic, this means a disease that is spreading across multiple continents.

 

Coronavirus cases are increasing on a daily basis.  Several cases have been detected and contracted within Wales.

 

We hope you understand that the practice will now have to introduce a temporary measure to protect both patients and staff.  With immediate effect all patients who feel they need to be seen by a healthcare professional will first be offered an appointment by telephone.  You will then be telephoned by a Dr or a nurse.  

 

Many problems can be dealt with over the telephone such as discussing test results, sick notes etc.  If the Dr or nurse feels you do need to be examined and you are free from symptoms that may suggest coronavirus you will then be offered an appointment.

 

If you feel you are experiencing symptoms you must first go to the NHS Wales Online Symptom Checker www.nhsdirect.wales.nhs.uk/COVID19 or by calling 111.

 

We would like to thank you all for your patience and understanding, we will be reviewing our system daily.  We will be fully staffed and ready to see patients as necessary.

 

 

urgent on the day appointments

If you have a medical emergency, a critical or life threatening problem call 999.

 Here are some examples of an emergency: 

  • Unconsciousness
  • Difficulty in breathing
  • A suspected heart attack
  • Heavy blood loss
  • Serious injury
  • Severe burns

 

You can request an "urgent on the day" consultation between 8.30 and 10.30 every morning. For patient safety each GP session will be limited to a maximum of 30 patients. When this limit is reached the session is full and you will be asked to call again in the afternoon session or the following day.

Please Note: On the Day bookings are for urgent consultations which you feel can not wait for a routine appointment. 

 

For minor issues requiring Over The Counter remedies and medicines you should consult your Local Pharmacist. Please see the Common Ailments Service page for more information.

 

Routine Appointments can only be booked after 11.00am. This helps keep the phones free for urgent On the Day consultations.

 

Test Results are only available after 2.00pm. We do not get the results back until then.

 

Please phone AFTER 2.00pm to check if your Prescription is ready for collection. We do not take Prescription Requests over the phone.

 

missed appointments

First of all, a big thank you to the vast majority of patients that turn up to their booked appointments.

 

Patients find it frustrating when they cannot book to see a Doctor or Nurse in a reasonable timescale, while at the same time other patients do not attend (DNA) appointments they have booked in advance.

 

The average number of DNAs at Woodlands is currently:

  • over 90 GP appointments a month,
  • 100 Nurse / HCA appointments a month, and
  • over 40 Phlebotomist appointments a month.

 

In the last year, September 2017 to August 2018, we had 3185 missed appointments!

 

These DNAs result in:

  •   an increase in waiting time for appointments,
  •   frustrated Doctors, Staff and Patients,
  •   resources being wasted.

 

If all DNA appointments were instead cancelled and re-used by another patient we would be able to reduce the waiting time for a routine GP appointment by weeks!

 

Please make sure we have your correct mobile phone number. You will then be able to receive a text reminder for routine appointments with GPs, Nurses and HCA, and will be able to cancel your appointment by replying with a simple code.

 

 

COMMON AILMENTS SERVICE

The community pharmacy Common Ailments Service is available to enable patients to consult a participating community pharmacist for a defined list of ailments. (Patients must be registered with a GP in Wales). The pharmacist can give advice and supply specific medication to the patient free of charge. Please see the Choose Pharmacy page for more information.

BANK HOLIDAY FRIDAY 8th MAY

On Bank Holiday Friday 8th May, to support the NHS during the Covid-19 pandemic, Woodlands Medical Centre will be open for emergency appointments between 8.00am and 6.30pm.

Please note that should you require emergency treatment between these times you should telephone the surgery on 029 20591444. A member of staff will take your details and pass them to the on call Doctor.

Please DO NOT the surgery under any circumstances, unless a Doctor from the surgery has telephoned you and asked you to attend.

Please note the surgery willl be providing an emergency service only. You will not be able to request routine appointments, repeat prescriptions or test results.

 

changes to repeat prescription requests

The way Repeat Prescriptions are requested is changing. These changes have been introduced to improve patient safety.

 

The re-order slip has been changed and you now need to sign, date and insert the number of items you require. Please also ensure you tick the items you require.

 

We will not be able to process your request if it has not been completed correctly.

 

Pharmacies who order medication on behalf of patients must now check with the patient that they still require the items. This check must happen no earlier than 7 days before the due date of the prescription.

 

 

surgery closed 23rd September

Woodlands Medical Centre will be closed for training on Wednesday 23rd September from 2.30pm.

If you require medical attention when the surgery is closed you have a number of options:

  • For general medical advice contact NHS Direct Wales on 0845 4647.
  • You can visit the Choose Well website for useful information and symptom checkers at www.choosewellwales.org.uk
  • Community pharmacies can provide advice and medication for lots of minor problems.

Emergency cover will be available via telephone through the Out of Hours service on 0300 10 20 247. Please note that the Out of Hours service is for EMERGENCIES ONLY.

 

The Surgery will re-open at 8.30am on Thursday 24th September.

 

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