How to contact us

Woodlands Medical Centre

1 Greenfarm Road  



Phone 029  2059 1444

Fax 029 2059 9204


For prescription requests  please email:



Practice Manager Email (please do not use for prescription or clinical requests):


Surgery Hours

Monday        08.30 - 18.30

Tuesday        08.30 - 18.30

Wednesday   08.30 - 18.30

Thursday      08.30 - 18.30

Friday           08.30 - 18.30


Surgery closed for home visits between 13.00 and 14.00

Woodlands Medical Centre
Woodlands Medical Centre

surgery closed Wednesday 20th october

Please note that the surgery will be closed for staff training from 2.30pm on Wednesday 20th October 2021. If you require urgent medical attention when we are closed, please contact the GP Out of Hours Service on 0300 10 20 247.

  • For general medical advice contact NHS Direct Wales on 0845 4647.
  • You can visit the Choose Well website for useful information and symptom checkers at
  • Community pharmacies can provide advice and medication for lots of minor problems.



We are offering eConsultations to allow patients to get medical help online without making an appointment or calling the practice.  

Please note that we do not process repeat prescription requests via e-Consult. 

out of hours PHONE NUMBER

The phone number for Out of Hours when GP Practices are closed is 0300 10 20 247


data collection opt-out does not apply in wales

An increasing number of Practices are receiving communications from patients noting their 'Dissent from secondary use of GP patient identifiable data'. This is following a notice for NHS Digital in ENGLAND for daily data collection under General Practice Data for Planning and Research (GPDPR) service.

This DOES NOT apply to practices in Wales.


This data service does not presently apply to General Practices in Wales and is specifically for those Practices providing contracted services to residents in England. The increasing number of requests are probably because English residents have until 23rd June to notify their English GP practice that they wish to opt-out of this data collection.

Please do not contact the practice about the above - it doesn't apply to our patients. Thank you. 


Covid-19 vaccination update

COVID-19 Mass Vaccination Programme

For the latest information on the vaccination programme, and how to make sure you get your vaccine, please follow this link to the Health Board's information page:

COVID-19 Mass Vaccination Programme - Cardiff and Vale University Health Board (

If you have been missed, or your contact details are not up to date, please complete the Leave Nobody Behind form, or call the booking line on 029 2184 1234 so that you can be booked in.


prescription collections from the surgery

We have extended the prescription collection time in the morning session to begin at 11.00am. It will only be possible to collect prescriptions from Woodlands between the following times:

  • 11.00am and 1.00pm, and
  • 4.00pm and 6.00pm

We apologise for any inconvenience caused.


COVID vaccine

We are working with Cardiff & Vale UHB in administering the University of Oxford, AstraZeneca vaccine to our patients in line with the national priority list. The practice has been asked to give the vaccine to patients aged 75 and over. As deliveries of the vaccine arrive, we are contacting our patients, starting with the oldest first, and inviting them to come for their vaccines either at Woodlands or at the Cardiff South West Cluster drive through clinics being held at Cardiff City Stadium.

Please do NOT telephone the practice to enquire about booking a vaccine, or to ask when you might receive the vaccine. The phone lines are needed for our patients to contact us with urgent problems.

The Health Board will be contacting patients aged 70 to 74 to invite them for their vaccination at a mass vaccination centre. The Health Board will also be vaccinating Housebound and Care Home patients.

Please note you will be contacted by your GP surgery or by the Health Board to receive your vaccine, so please do not call us or the Health Board.

Thank you for your patience and cooperation as this programme of vaccinations is carried out. We will get to you as soon as we can.  Thank you.


woodlands reception area

Due to Covid-19 we still need to control access to the building and limit the number of people in the Reception area to 6 patients.

Access will be controlled via an intercom in the lobby area. Please enter the lobby and press the button on the intercom to speak with a receptionist.

  • Please remember to wear a face mask and use hand sanitiser.
  • Enter the lobby and press the button on the intercom to speak with a receptionist.
  • If you are attending for a booked face to face appointment, please do not arrive more than 5 minutes before your booked time. You will not be be allowed entry earlier than this. 
  • Please remember that prescriptions can only be collected between 11.00am and 1.00pm, and between 4.00 and 6.00pm.
  • If there are already 6 patients in Reception you will be asked to wait outside.


We apologise for any inconvenience caused. We are doing this to help keep our patients, their families and friends, and all our doctors, nurses and staff safe.


adult flu clinics

N.B There is currently a delay on delivey of our flu vaccinations.  You will be contacted by the surgery to arrange an appointment once we have available flu clinics. 

Booked appointments only.

Woodlands are offering Flu Vaccines to all eligible patients. You will be entitled to a Flu Vaccine if you fall in to any of the following groups:

  • aged 50 and over,
  • aged up to 49 and in one or more of these clinical risk groups:
    • ​Chest problems,
    • Diabetes,
    • Chronic Heart Disease,
    • Chronic Kidney Disease,
    • Chronic Liver Disease,
    • Chronic Neurological Disease,
    • Morbidly Obese (aged 16+)
    • Weakened Immune System,
    • are Pregnant,
    • or are a Carer, a Healthcare worker or living in a Long stay residential home.

We ask that you do not attend your appointment if you are unwell with a temperature, cough or have lost your sense of smell or taste.



Coronavirus testing

For information on how to book a testfor coronavirus go to


Requests for certification of absence from the workplace relating to COVID-19.

Online isolation notes
Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. Isolation notes can be obtained online without contacting a doctor.

For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of the advice to self-isolate.

The notes can be accessed through the NHS Direct Wales Coronavirus Symptom Checker and via NHS 111 ( After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.



Due to the current situation with COVID-19, we insist that you do not present to the surgery and telephone instead on 2059 1444.  We are presently inundated with calls, please only ring if necessary and be patient.


The WHO (World Health Organisation) has declared Coronavirus (COVID-19) a pandemic, this means a disease that is spreading across multiple continents.


Coronavirus cases are increasing on a daily basis.  Several cases have been detected and contracted within Wales.


We hope you understand that the practice will now have to introduce a temporary measure to protect both patients and staff.  With immediate effect all patients who feel they need to be seen by a healthcare professional will first be offered an appointment by telephone.  You will then be telephoned by a Dr or a nurse.  


Many problems can be dealt with over the telephone such as discussing test results, sick notes etc.  If the Dr or nurse feels you do need to be examined and you are free from symptoms that may suggest coronavirus you will then be offered an appointment.


If you feel you are experiencing symptoms you must first go to the NHS Wales Online Symptom Checker or by calling 111.


We would like to thank you all for your patience and understanding, we will be reviewing our system daily.  We will be fully staffed and ready to see patients as necessary.



urgent on the day appointments

If you have a medical emergency, a critical or life threatening problem call 999.

 Here are some examples of an emergency: 

  • Unconsciousness
  • Difficulty in breathing
  • A suspected heart attack
  • Heavy blood loss
  • Serious injury
  • Severe burns


You can request an "urgent on the day" consultation between 8.30 and 10.30 every morning. For patient safety each GP session will be limited to a maximum of 30 patients. When this limit is reached the session is full and you will be asked to call again in the afternoon session or the following day.

Please Note: On the Day bookings are for urgent consultations which you feel can not wait for a routine appointment. 


For minor issues requiring Over The Counter remedies and medicines you should consult your Local Pharmacist. Please see the Common Ailments Service page for more information.


Routine Appointments can only be booked after 11.00am. This helps keep the phones free for urgent On the Day consultations.


Test Results are only available after 2.00pm. We do not get the results back until then.


Please phone AFTER 2.00pm to check if your Prescription is ready for collection. We do not take Prescription Requests over the phone.


missed appointments

First of all, a big thank you to the vast majority of patients that turn up to their booked appointments.


Patients find it frustrating when they cannot book to see a Doctor or Nurse in a reasonable timescale, while at the same time other patients do not attend (DNA) appointments they have booked in advance.


The average number of DNAs at Woodlands is currently:

  • over 90 GP appointments a month,
  • 100 Nurse / HCA appointments a month, and
  • over 40 Phlebotomist appointments a month.




These DNAs result in:

  •   an increase in waiting time for appointments,
  •   frustrated Doctors, Staff and Patients,
  •   resources being wasted.


If all DNA appointments were instead cancelled and re-used by another patient we would be able to reduce the waiting time for a routine GP appointment by weeks!


Please make sure we have your correct mobile phone number. You will then be able to receive a text reminder for routine appointments with GPs, Nurses and HCA, and will be able to cancel your appointment by replying with a simple code.




The community pharmacy Common Ailments Service is available to enable patients to consult a participating community pharmacist for a defined list of ailments. (Patients must be registered with a GP in Wales). The pharmacist can give advice and supply specific medication to the patient free of charge. Please see the Choose Pharmacy page for more information.

changes to repeat prescription requests

The way Repeat Prescriptions are requested is changing. These changes have been introduced to improve patient safety.


The re-order slip has been changed and you now need to sign, date and insert the number of items you require. Please also ensure you tick the items you require.


We will not be able to process your request if it has not been completed correctly.


Pharmacies who order medication on behalf of patients must now check with the patient that they still require the items. This check must happen no earlier than 7 days before the due date of the prescription.



Woodlands Medical Centre will be closed for training on Wednesday 23rd September from 2.30pm.

If you require medical attention when the surgery is closed you have a number of options:

  • For general medical advice contact NHS Direct Wales on 0845 4647.
  • You can visit the Choose Well website for useful information and symptom checkers at
  • Community pharmacies can provide advice and medication for lots of minor problems.

Emergency cover will be available via telephone through the Out of Hours service on 0300 10 20 247. Please note that the Out of Hours service is for EMERGENCIES ONLY.


The Surgery will re-open at 8.30am on Thursday 24th September.


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