If you have a medical emergency, a critical or life threatening problem call 999.

 Here are some examples of an emergency: 

• Unconsciousness
• Difficulty in breathing
• A suspected heart attack
• Heavy blood loss
• Serious injury
• Severe burns

You can request an "urgent on the day" consultation every day. For patient safety each GP session will be limited to a maximum number of patients, when this limit is reached and the session is full you will be booked into the afternoon session, or maybe the following day.   

All urgent appointment requests are triaged by a GP. You will get a phone call back from a GP, and then the necessary course of action will be taken from there. This will be dealt with by the doctor on call, who may not be the doctor of your choice. Wherever possible your right to be seen by a practitioner of your choice will be honoured. 

Please Note: On the Day bookings are for urgent consultations which you feel can not wait for a routine appointment. 

For minor issues requiring Over The Counter remedies and medicines you should consult your Local Pharmacist. Please see the Choose Pharmacy page for more information.

EConsult is an online platform that can be used to request non-urgent clinical advice or administrative help.  Please see our eConsult section for more information. 

Our GPs are extremely busy and we are unable to specify a time when the doctor will phone you. If you miss the call, the GP may not have time to call you again and you may need to make a further appointment.

All home visits are booked through the GP. For a home visit, you will initially be booked in for a telephone consultation with a GP and then the appropriate course of action followed. No patient in need of a home visit will be refused, however wherever possible if you can get to surgery, it is more advantageous as we are able to offer a higher quality of care with access to your complete medical records and diagnostic equipment. 

We provide the following clinics and services in addition to General Medical Services; please ask at reception for more information.

Patients between the ages of 16-74 who have not been seen at the surgery for a period of 3 years may request a consultation with the GP to discuss any concerns.  Consultations can also be requested by patients over the age of 75 who have not been seen at the surgery in the previous 12 months. These appointments may take place in the home of the patient as clinically appropriate. These consultations will be booked as routine appointments and not as urgent appointments. 

It is the responsibility of the patient to keep their appointment. If you are unable to attend an appointment, please ensure that you cancel as soon as possible to allow us the opportunity to book another patient into the slot. 

As a practice we aim to treat all patients with dignity and respect. We have the right to expect the same from our patients.

We have a zero tolerance policy regarding aggressive behaviour or abuse to any member of staff or visitor to the practice. This includes the use of offensive and foul language.

Patients who behave in this manner will be removed from the practice list.

Woodlands Medical Centre is classed as a Data Controller for the Purposes of Data Protection and our registration number with the Data Protection Public Register is Z7844949.  The practice is committed to protecting your personal information and respecting your privacy. We have a legal duty to explain how we use personal information about you as a registered patient at the practice.

What Information do we collect about you?

We will collect information about you and in relation to your health and health care services you have received. This will include personal information such as your NHS number, name, address, contact information, date of birth, and next of kin.

We will also collect sensitive personal information about you (also known as special category data) which includes information relating to your health (appointment visits, treatments information, test results, X-rays or reports), as well as information relating to your sexual orientation, race or religion.

All the above information we collect and hold about you forms part of your medical record and is primarily held to ensure you receive the best possible care and treatment.

We may also collect your personal image on surgery CCTV when you attend the practice premises.

Our full privacy notice can be found at the bottom of 'The About Us' page of this website. 

The contact details of the Local Health Board are

Cardiff and Vale UHB,

Woodland House

Maes Y Coed Road

Llanishen

Cardiff.

CF14 4TT

Tel. 02920 747747

Choose Well helps you decide who you should go to for appropriate attention.

Website link: http://www.nhsdirect.wales.nhs.uk/choosewell/