How to contact us

Woodlands Medical Centre

1 Greenfarm Road  
Cardiff

CF5 4RG

 

Phone 029  2059 1444

Fax 029 2059 9204

 

For prescription requests or clinical requests please email:

receptionteam.w97023@

wales.nhs.uk

 

Practice Manager Email (do not use for clinical requests):

practice.manager.w97023@ wales.nhs.uk

Surgery Hours

Monday        08.30 - 18.30

Tuesday        08.30 - 18.30

Wednesday   08.30 - 18.30

Thursday      08.30 - 18.30

Friday           08.30 - 18.30

 

Surgery closed for home visits between 13.00 and 14.00

Woodlands Medical Centre
Woodlands Medical Centre

Prescription collections from the surgery

Due to Covid-19 we need to change the arrangements for collecting prescriptions.

From Monday 14th September it will only be possible to collect prescriptions from Woodlands between the following times:

  • 12.00 noon and 1.00pm, and
  • 4.00pm and 6.00pm

We apologise for any inconvenience caused.

 

Prescription REQUESTs

UPDATE MONDAY 16TH MARCH 2020

Due to the current situation with regard to Coronavirus/Covid-19, we are asking all patients to nominate a local chemist for pick up of all prescriptions.  Please let us know whether you prefer Tesco, Culverhouse Cross/Pearns Pharmacy, Wilson Road/Caerau Lane Pharmacy/Lloyds, Wilson Road.  The chemist will pick up the prescription for you to collect direct from them.  Please continue to order direct from us via My Health Online, email to reception, or by leaving your request in the prescription box which is now situated on the external wall, next to the front door.  Many thanks for your patience and understanding.

Please click on the My Health Online link for more information.

 

repeat Prescriptions

Please request repeat medications via My Health Online, or your pharmacy, or by posting a repeat prescription request to the outside post box by the surgery front door.

 

Please note that if you are ordering a repeat prescription item through My Health Online, you should do so within 28 days of your last prescription for that item (otherwise the system will not display that item on the list). If there is an item you want that is not showing on the order list, then please use the free text box to request that item.

 

The Practice has a significantly higher than normal demand for prescriptions.  We need a minimum of 3 full working days to fulfil a repeat prescription request. Any prescription requests received after noon will be treated as having been received the following day.

 

Please note that prescriptions should be handed in before 12 noon and collected after 2pm.

 

Repeat prescriptions must be requested via My Health Online, on our Prescription Order Slip in the surgery, through the pharmacy, or via e-mail to the Reception Team.  Unfortunately, we do not take repeat prescriptions over the telephone.  Please note, repeat prescriptions are not automatically generated.

 

Blood and Test results

Blood Tests:  Blood test appointments are only given for the mornings. This is because they are transported to the test Laboratory in the afternoon. In line with our call policy, you can make an appointment for a blood test after 11.00am. Phlebotomy is provided by the Health Board on Tuesday -  Friday mornings.

 

Blood Results:  Please allow a minimum of 5 working days for the tests to be returned from the laboratory. Blood results are only available after 2.00pm (they are not returned to us before this time).

 

Other Test Results:  As above for timings, unless told otherwise by the GP or Nurses.

Sick Notes

Self Certification: You should self certify for the first 7 days of your sickness absence. These forms should be available from your employer.

 

Medical "Fitness Certificates" (Med 3) can only be requested from the day a current note runs out or the 8th day of absence. DO NOT WAIT until this day to make an appointment. 

 

Sick notes can be requested by telephone after 11.00am.

 

Sick notes can be back dated. However, with the changes to welfare benefits we can not accept responsibility for loss of benefits should continuation of sick notes be compromised due to late request. So please, to avoid issues with continuation of your sick notes, you must request sick notes by telephone call before the day they run out.

 

Please do not write to request a sick note.

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